Elegance Crafted for Your Most Beautiful Moments

Assistance & Guidance

Frequently Asked Questions

Everything you need to know about our luxury bridal creations, bespoke customization, sizing, shipping, and order experience.

To place a custom bespoke bridal order, you can book a virtual consultation via WhatsApp video call or visit our Lahore boutique. Our design consultants will guide you through silhouette selection, embroidery patterns (Zardozi, Dabka, Resham, French knots), color palette customization, and fabric choices. Once details are finalized and measurements received, our master artisans begin hand-crafting your heirloom piece.

Yes, absolute personalization is our specialty. Almost all designs in our Bridal and Couture collections can be customized in terms of base fabric, shade/color palette, neckline styling, sleeve lengths, and dupatta borders. Simply reach out with your preferences during ordering.

Because each bridal ensemble involves hundreds of hours of meticulous hand-embroidery and artisanal craftsmanship, we recommend booking bridal orders 6 to 10 weeks in advance of your wedding date. Luxury Pret and Formal party wear typically require 2 to 4 weeks. If you require an expedited rush order, please consult our support team for urgent availability.

We offer standard ready-to-wear sizing from XS to XXL (refer to our detailed size guide on product details pages). For a bespoke tailored fit, you can select "Custom Stitching" during checkout and submit your specific measurements (bust, waist, hips, shoulder, armhole, shirt length, trouser length). Our tailoring masters ensure precision to your silhouette.

Yes! We provide complete boutique-grade stitching for unstitched outfits including custom inner linings (pure cotton silk / crepe), custom hand-piping, delicate lace inserts, handmade buttons, and tassels as pictured in the model photoshoot.

No, currently Libas E Khas delivers exclusively nationwide across Pakistan. We deliver to all cities, towns, and regions through reliable courier services (TCS, Leopards, and Call Courier). All orders are carefully packed in protective luxury boxes to ensure safe arrival.

  • Ready-to-Wear: Delivered across Pakistan within 2 to 4 business days.
  • Made-to-Measure & Custom Couture: Dispatched within 2 to 4 weeks upon completion.

As soon as your package is dispatched, you will receive a tracking link via email and WhatsApp to track your delivery status in real time.

We offer multiple convenient and secure payment options:

  • Cash on Delivery (COD): Available for ready-to-wear orders across Pakistan.
  • Direct Bank Transfer / EasyPaisa / JazzCash: Direct transfer to our official bank account with swift confirmation.

  • Ready-to-Wear: Standard un-altered pret garments can be exchanged within 7 days of delivery if unused, unwashed, with all original tags attached.
  • Custom & Bridal Pieces: As custom pieces are hand-made specifically to your measurements and chosen specifications, they are non-refundable. However, we provide complimentary alteration assistance if any minor fitting adjustments are required.

Libas E Khas exclusively uses 100% pure authentic fabrics, including pure Raw Silk, Pure Katan Silk, Organza, French Chiffon, Velvet, and Jacquard. All hand-embellished zardozi, dabka, and crystal pieces must be strictly dry-cleaned only. Store outfits in breathable muslin or fabric garment covers away from damp environments or direct sunlight.

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