Returns & Exchange Policy

1. Ready-to-Wear (Pret) Exchange Policy

We want you to love your purchase. If you need a different size or wish to exchange a standard pret outfit, you may do so subject to the following conditions:

• The item must be reported and initiated for exchange within 7 days of delivery receipt.
• The garment must remain unworn, unwashed, unaltered, and free from perfume, makeup, or stains.
• All original tags, brand packaging, dust bags, and authentic invoices must be intact.

Note: Courier charges for voluntary exchanges (such as ordering an incorrect size) are shared between the customer and Libas E Khas.

2. Custom Tailoring & Bridal Couture Policy

Every bridal and made-to-measure ensemble is handcrafted exclusively to your individual measurements, bespoke color choices, and handcrafted zardozi/dabka specifications.

• Non-Refundable: Because customized pieces are created strictly for you, custom stitched and bridal orders are non-refundable and cannot be exchanged for other designs once tailoring begins.
• Complimentary Fitting Guarantee: If minor adjustments or tailoring refinements are required, our master artisans will gladly perform alterations free of charge to guarantee your dream fit.

3. Damaged, Defective, or Incorrect Deliveries

Our quality control team meticulously inspects every garment prior to dispatch. However, in the rare event that an item arrives damaged in courier transit or an incorrect product is received:

• Please notify our customer care team within 48 hours of receiving the package with unboxing photos or a video.
• Libas E Khas will arrange an immediate courier pickup, free replacement, or a 100% full refund including all delivery fees.

4. Refund Timelines & Settlement

Upon receipt and quality inspection of the returned garment at our Lahore workshop:

• Store Credit / Gift Coupon: Issued instantly (valid for 12 months on all collections).
• Bank Transfer / EasyPaisa / JazzCash: Processed within 3 to 5 business days directly to your designated account.